Product complaints
If you wish to report a faulty/ damaged product, you need to:
Fill the Complaint form and put it in the package with the item under complaint. You can download the form HERE. If you do not have a printer or you do not want to use our form, please prepare your own complaint description. However, we encourage you to use the form prepared by us.
Send the package to one of the following addresses. In order to ensure smooth processing of the complaint we recommend choosing a tracked service.
| Complaint package send from: | Shipping address: |
| UE member countries | 'DC ANSWEAR – PRM RETURNS'' Kokotów 812 C, 32-002, Kokotów Poland |
| USA | "Salesupply Inc. c/o „DC Answear – PRM Returns” 12480 NW 25th Street, Suite 115 Miami, FL 33182 USA" |
Wait for the review of your complaint.
Complaints are reviewed no later than 14 days from the date of receiving the item under complaint. You will be informed of the outcome of the complaint process via email. If the complaint is approved, we will comply with the complaint claim in accordance with the applicable law. If you want to check whether your package has safely arrived at our warehouse, you can do it on the website of the shipping company through which you have sent the package.
PRM RELEASES is liable for the lack of conformity of an item with the contract existing at the time of delivery and revealed within 2 years from that time in accordance with regulations of the appropriate consumer laws.
FILES TO DOWNLOAD
For more details on complaints, see FAQs