Returns
Wish to return an item?
No problem!
Return period
Purchased items can be returned within 14 days of receiving your package.
Refund time
The return period may be from 5 to 14 days from the date of delivery of your return to our warehouse under the specific law regulations. We will inform you by email whether your return has been accepted.
Form of refund
Refunds for returned products are made through the same channel that was used to pay for the order. For online payments, the refund is made to the account from which the payment was made.
How to make a return?
You can also make a return directly from your customer account. To do this, go to the "Withdraw from the contract" tab and select the "Shipping at your own expense to our warehouse" return method.
Next, pack the product you wish to return in its original packaging and include the returns form you received with your order. Address the package to one of the addresses below (depending on the market from which the order was made). To ensure the fastest return, choose a trusted shipping company with tracking and ensure you provide your full address in the table below. We currently do not cover returns costs for our customers.
Return addresses:
| PLACE OF ORDER: | RETURN ADDRESS: |
| European Union | DC ANSWEAR – PRM RETURNS' Kokotów 812 C, 32-002, Kokotów, POLAND |
| USA | Salesupply c/o DC Answear - PRM' 12480 NW 25th Street, Suite #115 Miami, FL 33182 USA |
Before shipping:
1. Make sure you enclosed the completed Returns form.
2. Make sure you added the note “DC ANSWEAR- PRM RETURNS” on the outer packaging of your parcel. It will help us process your return faster.
3. Remember: returned items must not show any signs of use, they must be in their original packaging, and have a set of tags.
Return forms:
Do not forget to include a completed Return form with the returned items.
You can download it here: