Returns
Wish to return an item?
No problem!
Return period
Purchased items can be returned within 14 days of receiving your package.
Refund time
The return period may be from 5 to 14 days from the date of delivery of your return to our warehouse under the specific law regulations. We will inform you by email whether your return has been accepted.
Form of refund
Refunds for returned products are made through the same channel that was used to pay for the order. For online payments, the refund is made to the account from which the payment was made.
How to make a return?
Pack the product you wish to return in the original packaging and enclose the returns form you received with your order. Address the package to one of the addresses below (depending on the market from which you ordered). To ensure that your return is processed as quickly as possible, please choose a trusted shipping service with package tracking and make sure to include the full address in the table below. We currently do not cover the cost of returns for our customers.
Return addresses:
| PLACE OF ORDER: | RETURN ADDRESS: |
| European Union | DC ANSWEAR – PRM RETURNS' Kokotów 812 C, 32-002, Kokotów, POLAND |
| USA | Salesupply c/o DC Answear - PRM' 12480 NW 25th Street, Suite #115 Miami, FL 33182 USA |
Before shipping:
1. Make sure you enclosed the completed Returns form.
2. Make sure you added the note “DC ANSWEAR- PRM RETURNS” on the outer packaging of your parcel. It will help us process your return faster.
3. Remember: returned items must not show any signs of use, they must be in their original packaging, and have a set of tags.
Return forms:
Do not forget to include a completed Return form with the returned items.
You can download it here: